Today’s post is something a little different for me, I have been working with the brand Direct 365 on something that is very important to me as a mum! I have been doing a little bit of market research on baby changing facilities and how they can be improved. I was sent out with the task of testing out different facilities and whether using them was a positive or negative experience for me.
First up, my sister came to stay and we went out for a bit of shopping. The first thing I noticed was that there were no baby changing facilities in any of the shops I went in! I understand, of course, that small stores don’t have toilets etc. But we went in to a really huge, two storey shop of a very well known brand and there was nothing! Considering they have lots of baby clothes and kids stuff on sale there it really shocked me!
After a spot of shopping we headed to a very well known coffee shop for a drink, the girls had their first ever babycinos but they just threw them all over the floor! Whilst we enjoyed our drinks I scanned the place for signposts to baby changing facilities and there were none. I saw a sign for toilets and assumed they would be in there with them.
When I got in to the toilet area I saw that the baby changing was located in the female toilet and there wasn’t one in the men’s.
Once I got in to the room I noticed the smell straight away. It was disgusting and not somewhere you’d want to spend much time! There was just a fold down baby changing table which was less than a metre away from the toilet. There was space for your buggy in there though but it was quite tight.
There were no sanitising facilities for the table and it didn’t look very clean at all. There was also no strap on the table to secure your baby and make sure they didn’t roll off.
There was nowhere in this facility for breastfeeding mothers to sit nor was there anywhere for me to put my changing bag. There was no stock of nappies in case you had forgotten yours.
There was also only a small sink and no hand sanitiser. I definitely think its beneficial to have hand sanitiser because if you can’t secure your baby on the table there would be no way of cleaning your hands at the sink properly. It would be really helpful to just be able to squirt a bit of sanitiser on your hands and be gone!
Even though I just took Dotty in in my arms, I tested out whether I could fit the double buggy through the door and thankfully I could!
A few days later I had a few bits and bobs to pick up from the supermarket so I thought I’d take the girls with me and we’d have lunch in the cafe too, it was a much more positive experience. To start with, the baby changing facility was clearly marked. It was in a separate room to any other toilet so it was accessible to both men and women.
Once I got in to the room I noticed how big it was. There was plenty of room to manoeuvre even the double buggy around! It was also very clean in there and smelled fresh which was nice!
There was also a separate toilet in this room which was good because I was able to go to the toilet myself without attempting to force the buggy through the door of the ladies! It also meant if I had an older child with me that we would be able to use this toilet for them too!
There weren’t any spare nappies or wipes in this toilet but there was a sign that said the were available at customer services if we had run out which was great.
There were no chairs for breastfeeding mothers however I do know that the cafe of the supermarket itself is breastfeeding friendly so that’s something at least. There was also a place for me to put the changing bag without it going on the floor and so it was easily accessible whilst I was changing Margot’s nappy!
Unfortunately, there was no way to sanitise the changing table and so I had to put my own changing pad down. There was also no strap to secure Margot whilst I changed her nappy which meant had I not had the buggy with me there would have been no way of me actually using the facilities myself!
The only other disappointing thing was that again there was no hand sanitiser. Also, there was only a hand dryer which was really loud, no paper! If anyone else has babies with a bit of a nervous disposition then you know hand dryers are definitely not what you want in a baby changing room!!
So there you have it. Two totally different experiences in two very well known companies. I was completely shocked at how rubbish the facilities were in the first place we went to. A good experience when changing your baby’s nappy totally affects your overall experience in said place. It’s hard enough for us mums (especially twin mums!!) to get out and about without the experience of changing our baby’s nappy becoming really difficult. And let me tell you, with twins nappy changing is something I have to do very often!
Direct 365 are a company who provide baby changing facilities for commercial places. They’ve released a few videos on their website showing what they think make good changing facilities in an effort to improve the spaces. Direct 365 provide really innovative equipment to create changing facilities at a really high standard. They have teamed up with myself and some other parenting bloggers to show the world just how necessary these improvements are.
This video is one of Direct365’s videos for this campaign – click here to see more!
Also, keep checking this post and my YouTube channel to see some behind the scenes footage of the research I did!
I hope you enjoyed this post – let me know what you think makes a good baby changing facility in the comments!